Radical Support
Radical Support
從自我管理到全面管理服務
自我管理 – If you are an expert if system administration and you know what to do, this is the best option to choose from. Let us take
care of the infrastructure matters and you can take care of the rest remotely.
共同管理 – This is best for clients with know how on their own application but not sure about managing a hosted environment. Let us
do the job of taking care server service layer and you can have a peace of mind just running your own application.
全面管理 – A full out-sourced model where we will take care of everything on your infrastructure needs. From planning, review to
recommendations. It is best for customers who only want to focus on their business and not other things
These 3 levels of Managed Model are supported by support plans available. One of which is our award winning Pro-Active™ Support.
There are 3 main differences between basic support and Pro-Active Support (1) Response Time and ticket priority (2) Contact Medium (3) Physical Support Staff on shift to do Monitoring and Alerts for your infrastructure.
care of the infrastructure matters and you can take care of the rest remotely.
共同管理 – This is best for clients with know how on their own application but not sure about managing a hosted environment. Let us
do the job of taking care server service layer and you can have a peace of mind just running your own application.
全面管理 – A full out-sourced model where we will take care of everything on your infrastructure needs. From planning, review to
recommendations. It is best for customers who only want to focus on their business and not other things
These 3 levels of Managed Model are supported by support plans available. One of which is our award winning Pro-Active™ Support.
There are 3 main differences between basic support and Pro-Active Support (1) Response Time and ticket priority (2) Contact Medium (3) Physical Support Staff on shift to do Monitoring and Alerts for your infrastructure.
ReadySpace guarantees to provide you a response in times of need. Our Radical Support™ will pick up your support request and provide a response back to you within our promised support medium, hours and response time. All ReadySpace services provided come with a minimum of Radical Support Basic package.
Depending on your requirements, at ReadySpace, we provide a range of support services that will fit in your organization's requirement. As you can see in the table below, there are 3 different levels of Managed Services.
| 基本計劃 | Pro-Active™ 計劃 |
自我管理 | 全面/ 共同管理 |
快速回應 | 主動檢查 |
解決問題 | 預防問題 |
可靠資源 | 良好程序計劃 |
電話回應 | 專業的提議方案 |
Ad Hoc 服務 | 預先制定服務 |
只限售前評估 | 規律性評估 |
24小內回應 | 4小時內回應 |
只限辦公時間內服務 | 任何時間有效服務 |
辦公時間後提供收費的支援服務 | 辦公時間後支援不收費 |
一般的電話及線上支援 | 優先的電話及線上支援 |
收費即時支援 | 免費即時支援 |
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