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Radical Support ™
By ReadySpace Certified Engineers
All ReadySpace solutions are covered with Basic support taken care by well versed Engineers always ready to assist you. Giving you a peace of mind focusing on your main role in your organisation.
ReadySpace Certified Engineers went through tough training in real life situations and scenerios to solve challenging problems. After these years of challenges, we are confident to deliver above expectations.
For full comprehensive support, we strongly recommend ProActive Support.
| Basic | Standard | Priority | ProActive | |
| Contact Methods | ||||
| E-mail Request |  | | | |
| Online Live Chat Request | | | | |
| Online Knowledge Base | | | | |
| VoiceMail Call Back Request | | | | |
| Phone Based Request | | |||
| Availability | ||||
| Business Hours | | | | |
| 24 x 7 | | | ||
| Response Time | ||||
| Within 2 Business Days | | | | |
| Within 24 Hours response | | | | |
| Within 6 Hours response | | | ||
| Within 2 Hours response | | |||
| Monitoring and Alerts | ||||
| Power Supply | | | | |
| Internet Network | | | | |
| Hardware Health | | | | |
| Daily Backup Status | | | | |
| Application Services (HTTP, FTP etc) | | | | |
| Bandwidth QoS | | | ||
| Security Information and Event Analyzing | | |||
| SMS Alerts to Technical Support Team | | |||
| Others | ||||
| Unlimited Incidents | | | | |
| Priority Investigation | | | ||
| Priority Monitoring | | |||
Comparison | ||||
Responsive Problem Resolution Resource Dependable Help on Call Ad Hoc Services Pre-Sales Evaluation | Proactive Problem Prevention Planned Processes Professional Advice Pre-Designed Services Regular Evaluation | |||
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