Pre-sales FAQs

What our customers usually ask..

Domain Names

1. What is a domain name?
2. Why should I get a domain name?
3. How long does it take for my domain name to be active?

Web Hosting

1. Where are your servers located?
2. Will a site with very heavy traffic affect the other websites residing on the same server?
3. How soon will my hosting account be activated?
4. What is the Control Panel and what can it do?
5. What is FTP?
6. How do I transfer files to my website? 

Domain Names

1. What is a domain name?
   A domain name is your unique name on the Internet. It allows your company, organization or family to establish an Internet presence, consisting of your personalized email addresses and your own web site address. Domain names are composed of two sections - the descriptive name, and the domain suffix (e.g. .com, .net or .org). Some examples of domain names are "yourdomain.com" and "readyspace.com". You may register any domain name that you wish, as long as it is available. Common domain name choices reflect your full name or an abbreviation, a product or service name, or a general industry name.
    
2. Why should I get a domain name?
   By having a domain name enables you to advertise to the whole world at a minimum cost. Each domain name in the world must be unique - only one company can register and utilize yourdomain.com. However, there are very few restrictions on domain names - anyone may register just about any domain name they wish. As a result, more than 60,000 .com, .net and .org domain names are registered every day, effectively removing these domains from circulation. Therefore, if you don't register your domain soon, it will be taken up by someone else.
    
3. How long does it take for my domain name to be active?
   1 business day from the time you register your domain name. 
    

Web Hosting

1. Where are your servers located?
   Our servers are located in DataOne Asia's state-of-the-art Internet Data Centre, which is based in Singapore. Currently, we also have servers deployed in Hong Kong, Kwun Tong area, which is within the vicinity of our Hong Kong office.
    
2. Will a site with very heavy traffic affect the other websites residing on the same server?
   As this is a shared hosting plan, your site is shared with multiple sites on a single machine. Although it is true that certain sites will have more traffic then others, it will not affect any other sites that are residing on the same machine as our servers and bandwidth can easily support a few hundred sites each. However, we keep the numbers of sites on each server low to maintain optimum performance.
    
3. How soon will my hosting account be activated?
   Your account will be activated within 1 business day on receipt of your payment
    
4. What is the Control Panel and what can it do?
   The Control Panel is a web-based interface you can use to administer your domain accounts online. By following the various links in your Control Panel, you can change the contact information for your domain, configure POP accounts, forwards and autoresponders, etc.
    
5. What is FTP?
   File Transfer Protocol (FTP) is the standard method used to transfer website files from your computer to our servers.
    
6. How do I transfer files to my website?
   You have to use an FTP program, e.g. WS FTP Pro, FTP Voyager, CuteFTP and BulletProof FTP. You can search and download these FTP programs from www.download.com.